My Company Training

Contractor admins could finally manage their entire training program without leaving the platform — which meant instead of juggling multiple tools, it all lives in one place.

Role Product Designer Company ISN Shipped

Stack

Figma

User research

Cross-functional collaboration

Problem

Contractor admins were managing training requirements across multiple disconnected tools. Assignments, completions, and third-party handoffs all lived in different places — creating confusion and administrative overhead.

Intervention

Designed a unified training management experience inside the existing platform. A guided wizard flow for setup, clear assignment logic, and a structured third-party handoff process — all without leaving the product.

Outcome

Admins could manage their entire training program in one place. Support call volume dropped. Client praise came in from companies that had been asking for this capability for years.

Impact

One platform

Full training management consolidated into the existing product

Fewer calls

Support volume reduced as admins self-served the workflow

Client praise

Direct feedback from clients who had requested this capability

Design artifacts are protected

Screenshots and design files for this project are kept confidential out of respect for the client. If you'd like to review them as part of a hiring or collaboration conversation, reach out directly.

01 / Research

Research

Interviewed contractor admins to understand the current workflow. Mapped the full journey — from requirement setup through third-party handoff — and identified where the process broke down.

02 / Define

Define

Defined the core user flows: setup wizard, assignment logic, handoff to external providers, and completion tracking. Worked with product and engineering to understand what was feasible in the first release.

03 / The hard call

The hard call

The third-party handoff had two paths: a seamless in-product integration or a structured but separate flow. The seamless version would have taken significantly longer and depended on third-party APIs we couldn't control.

"Clarity of the handoff over seamlessness of the flow"

04 / Ship & Watch

Ship & Watch

Launched to a subset of clients. Monitored usage, collected feedback, and prioritized iterations based on where admins got stuck. Support volume dropped within the first month.