Workers show up compliant. Nobody gets turned away at the gate.
Role Product DesignerCompany ISNShipped
Stack
Figma
UX Research
Cross-functional collaboration
Problem
Workers were arriving at job sites without completing required compliance training. The existing system had no clear guided path — workers didn't know what they needed or how to complete it before showing up.
Intervention
Designed a guided wizard flow that surfaces exactly what a worker needs to complete, in order, before they're cleared for a site. Integrated with legacy systems while maintaining visual coherence across the product.
Outcome
Workers arrived compliant. Site rejections dropped. The guided flow removed ambiguity from the process — workers knew exactly where they stood before heading to the gate.
Impact
Reduced
Site rejections — workers arrived knowing their compliance status
Fewer calls
Support volume dropped as workers self-served the compliance flow
Compliant
Workers show up ready — the system made compliance achievable
Design artifacts are protected
Screenshots and design files for this project are kept confidential out of respect for the client. If you'd like to review them as part of a hiring or collaboration conversation, reach out directly.
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01 / Research
Research
Spoke with workers and site managers to understand where compliance broke down. The problem wasn't willingness — it was clarity. Workers didn't know what they needed until they were already turned away.
02 / Define
Define
Mapped the compliance requirements by site type, worker role, and client. Built a logic framework that could surface the right requirements for any worker at any site — before they showed up.
03 / Constraint
Constraint
The legacy backend data model didn't match how workers thought about compliance. A full redesign of the data layer wasn't on the table. The design had to bridge the gap visually.
"Visual coherence over system purity"
04 / Ship & Watch
Ship & Watch
Rolled out in phases by site type. Monitored completion rates and rejection incidents. Iterated on the progress state design after seeing where workers dropped off in the flow.
